FAQ sandibet — All Answers Here

The KYC (Know Your Customer) process is a standard procedure to ensure the safety of all platform users. You'll need to submit a valid MyKad or passport, along with proof of address such as a recent bank statement or utility bill. Documents can be uploaded directly through your account dashboard. Verification is usually completed within 24 to 48 business hours.

No. Each individual is only permitted to have one active account at sandibet. This is a platform policy to prevent bonus abuse and ensure a fair playing environment for all users. Duplicate accounts that are detected will be terminated without notice and any balance may be forfeited. If you're having issues with an existing account, please contact our support team.

Log in to your Sandibet account and go to "Account Settings" or "My Profile". From there you can update your email address and phone number. These changes require verification via an OTP code sent to your old contact details before they are updated. If you no longer have access to your old email or number, contact support for assistance.

sandibet takes responsible gaming seriously. If you wish to temporarily suspend or permanently close your account, contact our support team via live chat or email. You can also activate the self-exclusion feature under the Responsible Gaming section in your account settings. Any remaining balance will be processed for withdrawal before the account is closed.

sandibet accepts a variety of deposit methods popular among Malaysian users: direct bank transfer (FPX), Touch 'n Go eWallet, GrabPay, Boost, and interbank transfer (IBG). All transactions are processed in Malaysian Ringgit (MYR), and deposits are typically credited to your account within minutes after successful confirmation.

The minimum deposit at Sandibet is MYR 30 for most payment methods. The daily maximum deposit limit depends on your account level and the method used — typically between MYR 10,000 and MYR 50,000 per day. VIP players enjoy higher limits. For exact details based on your payment method, check the deposit page in your account dashboard.

Deposits are typically processed within minutes. If your deposit still hasn't appeared after 30 minutes, make sure you have proof of the transaction such as a receipt screenshot or reference number. Contact Sandibet support via live chat and provide the transaction reference number. Our team will investigate and resolve the issue promptly.

sandibet does not charge any processing fees for deposits. Every cent you deposit is credited in full to your account balance. However, some banks or digital wallet providers may apply a small fee according to their own policies. This is outside sandibet's control, so we recommend checking with your bank or eWallet provider beforehand.

Withdrawal requests at sandibet are typically processed within 1 to 3 hours during business hours. For standard bank transfers, funds will arrive in your account within 1 to 24 hours after approval. Withdrawals to eWallets such as Touch 'n Go or GrabPay are usually faster — normally within an hour or less.

The minimum withdrawal at Sandibet is MYR 50. The daily maximum withdrawal limit depends on your account level. Standard accounts can withdraw up to MYR 20,000 per day, while VIP members enjoy significantly higher limits. Withdrawal requests exceeding the limit will be processed in stages on the following day.

There are several reasons why a withdrawal may be rejected: your account has not been fully verified via KYC, bonus wagering requirements have not been met, your bank account details do not match the account holder's name, or there is suspicious activity requiring review. In all cases, our team will inform you of the reason and the steps needed to resolve it.

sandibet offers a competitive welcome bonus for new members. The bonus is automatically credited to your account after your first deposit is successfully processed — no special promo code needed. Check our Promotions page for the latest details on bonus percentages, maximum caps, and applicable wagering requirements.

Wagering requirements refer to the total amount you need to wager before a bonus can be converted into withdrawable cash. For example, if you receive a MYR 100 bonus with a 20x wagering requirement, you must place bets totalling MYR 2,000 before that bonus amount can be withdrawn. Your actual deposit balance is generally not subject to these requirements.

Yes. If you do not wish to receive a particular bonus, you can contact the sandibet support team within 24 hours of the bonus being credited to request its removal. Once the bonus has been used to place bets, it cannot be reversed. We recommend reading the full terms of each bonus before deciding whether to accept it.

Yes, sandibet values player loyalty. We offer a range of rewards for active members — including weekly reload bonuses, daily cashback on Slots, special offers tied to major sporting events, birthday rewards, and a VIP loyalty programme with exclusive privileges. Check our Promotions page regularly so you never miss the latest offers.

sandibet offers a comprehensive range of games: Live Casino with real dealers (baccarat, roulette, blackjack, sic bo), over 300 video slot titles from leading providers, Sports Betting covering football, basketball, tennis, badminton, and e-sports, as well as traditional card and table games. All games can be played directly in your web browser with no additional downloads.

Yes. All casino games at sandibet use RNG (Random Number Generator) technology that has been audited and certified by independent third-party bodies. This ensures that every slot spin, card hand, or dice roll is truly random and cannot be manipulated. Live Casino games use real physical equipment broadcast in real time, providing the highest level of transparency.

Some slot games at sandibet are available in demo mode, letting you play without using real money. This is a great way to understand a game's mechanics before placing real-money bets. Live Casino games and Sports Betting are not available in demo mode as they involve real dealers and live odds.

sandibet uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored in secure systems and is never sold or shared with third parties without your consent, except as stated in our Privacy Policy. We comply with international data protection standards to ensure your privacy is fully protected.

Two-factor authentication (2FA) is an extra layer of security that requires you to enter a one-time code (OTP) in addition to your password when logging in. This ensures that even if someone else knows your password, they still cannot access your account without the OTP. To enable 2FA, go to "Security Settings" in your account dashboard and follow the instructions to link your phone number or authenticator app.

Take these immediate steps: change your account password right away, enable 2FA if you haven't already, and contact the sandibet support team via live chat. Our team will temporarily freeze your account for investigation, review your activity logs, and help you regain full control. We also recommend changing the password of the email address linked to your sandibet account.

Try the following steps in order: refresh the page, clear your browser cache and cookies, ensure your internet connection is stable, try a different web browser, or try accessing via the mobile app. If the issue persists, there may be temporary maintenance on that game. Check the latest announcements on the website or contact support for confirmation.

sandibet works smoothly on all modern web browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, and Opera. For the best experience, we recommend using the latest version of your browser. Outdated browsers may encounter display or performance issues. Our platform is also fully optimized for mobile use via your phone's browser — no app download required.

Choppy video during a Live Casino session is usually caused by an unstable internet connection. Try switching from WiFi to mobile data, or vice versa, to test. You can also lower the video quality in the game settings if that option is available. Make sure no other apps are using your bandwidth at the same time. If the issue occurs during an active bet and causes a disruption, note down the table number and time of the incident, then contact support — we'll review the logs and resolve any dispute.