Terms and Conditions sandibet —
Complete Platform User Guide

1Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and sandibet ("Company", "we", or "Platform"). These Terms govern your use of the website, mobile app, and all services provided through the sandibet platform.

By accessing or using the Sandibet platform on any device or through any means — including via web browser, Android app, or iOS app — you hereby express your full consent to these Terms. This consent takes effect from the first date you access the platform, whether before or after the account registration process is completed.

These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, all of which form the entire agreement between you and sandibet.

2Account Eligibility

To register and use sandibet services, you must meet all of the following eligibility requirements:

• You are at least 18 years of age as of the date of registration.
• You are registering as an individual on your own behalf, not on behalf of any third party.
• You are not subject to any legal restriction that prohibits you from using online betting services.
• You register with accurate, current, and complete information.
• You have not previously been banned, suspended, or had your account restricted by Sandibet.
• Funds used for deposits are your own and are not proceeds from any illegal activity.

3Registration & KYC Verification

Each individual is only permitted to register one (1) account. Owning multiple accounts — whether using a different name, phone number, email address, or payment method — is strictly prohibited and may result in the termination of all associated accounts and forfeiture of remaining funds.

As part of the identity verification (KYC) process, sandibet reserves the right to request the following documents at any time, particularly before processing a first withdrawal or any withdrawal exceeding a specified limit:

• Copy of valid identity card (MyKad) or passport.
• Recent bank statement or utility bill as proof of address.
• Proof of ownership of the payment method used for the deposit.
• Selfie with identity card in certain situations.

Failure to provide the requested documents within the specified timeframe may result in the withdrawal being held until verification is complete.

4Deposits & Withdrawals

Sandibet supports a wide range of local Malaysian payment methods including DuitNow, FPX, bank transfer, Touch 'n Go eWallet, and GrabPay. All deposits are processed instantly upon payment confirmation. Withdrawals are processed within 15 to 30 minutes for local methods, subject to successful account verification.

• Withdrawals will only be processed to the same payment method used for the deposit, unless specifically approved by the finance team.
• sandibet does not charge any transaction fees for standard deposits or withdrawals.
• Any attempt to reverse or cancel a deposit after the funds have been used for betting may result in account suspension.
• Withdrawals with no wagering activity after a deposit (upon receiving a bonus) will be subject to the applicable bonus rollover requirements.

5Bonuses & Promotions

All bonuses and promotions offered by sandibet are subject to rollover requirements and the specific terms stated on each promotion's page. The general terms applicable to all bonuses are as follows:

• The welcome bonus may only be claimed once per new member.
• Rollover requirements must be met before any withdrawal of bonus funds or winnings derived from a bonus can be processed.
• Bonuses are non-transferable and have no cash value unless rollover requirements have been met.
• sandibet reserves the right to void bonuses and related winnings if there is evidence of abuse or misuse of promotions.
• Using more than one account to claim the same bonus is fraudulent and will result in immediate account termination.
• Arbitrage betting or hedging using bonus funds is prohibited and will result in bonus cancellation.

Sandibet reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any changes will not affect bonuses that have already been claimed before the effective date of the change.

6Betting Rules

All bets placed on the sandibet platform are final once confirmed by the system. No bet cancellations are permitted after a match has started, except in special cases outlined in the relevant sports rules.

• Any bet placed based on information that was publicly disclosed before the betting market closed is valid.
• sandibet reserves the right to void bets placed at obviously erroneous odds (obvious error odds) without prior notice.
• Live (in-play) betting is subject to longer confirmation delays compared to pre-match betting due to real-time verification requirements.
• The Cash Out feature allows members to settle a bet early at the current calculated value. The Cash Out value may differ from the original bet amount.
• The use of automated software, bots, or any unauthorized method to place bets is prohibited and will result in account termination.

7Member Conduct

Sandibet members are required to behave courteously and responsibly while using the platform, including when interacting with live dealers, other players, or the support team. The following actions are strictly prohibited:

• Use of offensive language, threats, or harassment toward any party.
• Attempts to hack, cause technical disruptions, or exploit platform bugs.
• Making false accusations or false reports against other players or staff.
• Sharing your account, login credentials, or account information with any third party.
• Conducting money laundering through the Sandibet platform.
• Colluding with others to manipulate game or betting outcomes.

8Privacy & Data Security

Sandibet takes our responsibility to protect your personal data seriously. All information you provide during registration and use of the platform is stored and processed in accordance with our detailed Privacy Policy.

The sandibet platform is protected by 256-bit SSL encryption, the same standard used by leading banking institutions. Your data will not be shared, sold, or disclosed to third parties without your explicit consent, unless required by law or court order.

• Two-factor authentication (2FA) is available and recommended for all accounts.
• Login sessions expire automatically after a period of inactivity to protect your account.
• You are responsible for keeping your account password secure and must not share it with anyone.
• sandibet will never ask for your password via email, SMS, or live chat.

9Account Suspension & Termination

Sandibet reserves the right to suspend or terminate any member's account without prior notice if there is a breach of any part of these Terms, or if suspicious activity is detected on the account.

In cases of account suspension due to confirmed fraud or misconduct, Sandibet reserves the right to forfeit all funds in the account. For suspensions arising from other reasons, any valid balance will be returned to the member once the investigation is complete.

Members may also request voluntary account closure at any time by contacting the Sandibet support team. Such requests will be processed within 3 business days.

10Limitation of Liability

To the extent permitted by applicable law, sandibet will not be liable for any indirect, consequential, special, exemplary, or punitive losses arising from the use of our platform, including but not limited to loss of profits, loss of data, or business interruption.

• sandibet makes no guarantee that the platform will always be free from disruptions, bugs, or technical errors.
• In the event of a technical disruption that prevents a bet from being processed correctly, Sandibet will make a decision based on available records within a reasonable timeframe.
• Members are solely responsible for their betting decisions. Sandibet is not liable for any losses arising from those decisions.

11Terms Amendment

Sandibet reserves the right to amend, modify, or update these Terms at any time. Any material changes will be communicated to members via email or an in-platform notice at least 7 days before taking effect, unless the changes are required immediately for security or legal reasons.

Continued use of the sandibet platform after the effective date of any amendment to the Terms constitutes your acceptance of those changes. If you do not agree with the changes made, you must stop using the platform and close your account.

12Applicable Laws & Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the international laws applicable to sandibet's operating licence. Any dispute arising from or related to these Terms shall first be resolved through good-faith negotiation between both parties.

If negotiations fail, the dispute shall be referred to binding arbitration. The arbitration decision is final and binding on both parties. The time limit for filing any claim against sandibet is limited to six (6) months from the date of the incident giving rise to the claim.

For any enquiries regarding these Terms, you may contact our legal team via email at [email protected] or through the live chat on the platform.