Official Documents

Privacy Policy sandibet
Your Personal Data Protection

Sandibet takes the protection of your personal data seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your information as a member of our platform.

Updated: 1 January 2026
SSL 256-bit

All data is transmitted via bank-grade encryption.

Data Secured

Your personal information is never sold or shared without consent.

2FA Active

Two-factor authentication is available as an additional layer of security.

No Third Parties

We do not share data with advertisers or data brokers.

Your Rights Protected

You may request access to, correction of, or deletion of your data at any time.

Cookie Controls

You have full control over the cookies used on our platform.


Important Note: This Privacy Policy applies to all Sandibet platform users, including website visitors, registered members, and mobile app users. By using any Sandibet service, you agree to the practices described in this Privacy Policy.

1Introduction

Sandibet ("we", "Platform", or "Company") is committed to protecting the privacy and data security of all our users. We understand that your trust is our most valued asset, and we take that responsibility seriously.

This Privacy Policy is designed to ensure you fully understand how your personal information is managed — from the point of collection through to deletion. We believe transparency is the foundation of a healthy relationship between a platform and its users.

This policy covers all your interactions with Sandibet, including when you browse our website, register an account, make deposits or withdrawals, contact our support team, or use the Sandibet mobile app on your Android or iOS device.

2Personal Data We Collect

We collect your personal data in several ways depending on how you interact with the Sandibet platform. The following are the categories of data we may collect:

Data Categories Example Information Collection Method
Identity Full name, date of birth, gender, identification card number Registration form, KYC
Contact Email address, phone number, residential address Registration, account profile
Finance Bank account number, bank name, transaction records Deposit/withdrawal process
Technical IP address, device type, browser, location Automated system logs
Usage Betting records, games played, session duration Platform activity
Communications Live chat history, support emails, feedback Customer support interactions

We do not collect any sensitive data categories such as medical information, religious beliefs, or political views unless specifically required for responsible gambling protection purposes and with your explicit prior consent.

3How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. We do not use your data for purposes unrelated to the services you use. The following are the primary purposes for which your data is used:

  • Creating and managing your member account, including identity verification through the KYC process.
  • Processing deposits, withdrawals, and all financial transactions securely and promptly.
  • Providing responsive and personalised customer support.
  • Sending important notices related to your account, security, or platform changes.
  • Monitoring platform activity to prevent fraud, money laundering, and account abuse.
  • Meeting applicable legal obligations and regulatory compliance requirements.
  • Personalising your platform experience based on your preferences and usage patterns.
  • Sending promotional information and exclusive offers, subject to your communication preferences.

You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team.

4Data Sharing & Disclosure

Sandibet does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data is only shared under the following limited circumstances:

  • Service Providers: Technical partners such as payment processors, game software providers, and KYC platforms that help us deliver our services. All such parties are bound by strict confidentiality agreements.
  • Legal Obligations: When required by court order, law enforcement agencies, or the relevant regulatory authorities.
  • Fraud Prevention: With anti-fraud bodies and industry security networks to protect the platform and other members from illegal activity.
  • Business Transfers: In the event of a company merger, acquisition, or asset transfer, with prior notice given to you.

We never share data with third-party advertisers, data brokers, or any entity that has no direct role in delivering Sandibet services to you.

5Data Security

Sandibet invests seriously in security infrastructure to ensure your personal data is always protected. The security measures we implement include:

  • 256-bit SSL encryption for all data communications between your device and our servers.
  • Use of the latest TLS 1.3 protocol to ensure transport-layer data security.
  • Financial data segregation within separate, strictly controlled server environments.
  • Real-time security threat monitoring 24 hours a day, 7 days a week.
  • Regular security audits by qualified independent third parties.
  • Strict internal access controls — only authorised staff may access sensitive data.
  • Two-factor authentication (2FA) is available for all member accounts.

While we take all reasonable precautions, no system can be guaranteed 100% secure against all threats. We encourage you to also play your part in keeping your account safe by using a strong password, enabling 2FA, and not sharing your login credentials.

6Cookies & Tracking Technologies

Sandibet uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns, and ensure the security of your login session. There are several types of cookies we use:

  • Essential Cookies: Required for core platform functions such as session authentication and security. These cookies cannot be disabled as the platform will not function without them.
  • Performance Cookies: Collecting statistical information on how users interact with the platform to help us improve the overall experience.
  • Functional Cookies: Saving your preferences such as language, display settings, and game choices to personalise your experience.
  • Analytical Cookies: Helping us understand platform performance and identify areas for improvement.

You can manage cookie settings through your browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's documentation.

7Your Rights Regarding Personal Data

As a sandibet user, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights:

Right of Access

You may request a copy of all personal data we hold about you at any time.

Right to Rectification

If your data is inaccurate or outdated, you have the right to request a correction promptly.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restriction

You may request that the processing of your data be temporarily restricted in certain situations.

To exercise any of the above rights, please contact our data protection team by email at [email protected]. We will process your request within 30 business days.

8Data Retention

Sandibet retains your personal data for as long as your account is active or as long as needed to provide services to you. After account closure, we may retain your data for an additional period as required by law and compliance obligations.

  • Financial transaction records are retained for a minimum of 7 years in accordance with legal requirements.
  • Customer support communication logs are retained for 3 years.
  • KYC and identity verification data is retained for the period required by compliance obligations.
  • Technical and security logs are retained for 12 months.

Once the retention period expires, data will be securely deleted using methods that ensure no recovery is possible.

9International Data Transfers

As part of our global operations, your personal data may be transferred to and stored on servers located outside your country of residence. Sandibet ensures that all such data transfers are carried out with adequate safeguards equivalent to local data protection standards.

Our safeguards for international data transfers include data processing agreements that comply with international standards, data protection impact assessments prior to transfer, and ongoing monitoring of overseas service providers to ensure continued compliance.

10Changes to This Privacy Policy

Sandibet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Any material changes will be communicated to you via:

  • Prominent notice on the platform homepage at least 14 days before the changes take effect.
  • Email notification sent to the address registered on your account.
  • In-app notification when you first log in after the changes take effect.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically.

11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist.

Data Protection Email: [email protected] — We aim to respond to all inquiries within 2 business days.

You can also reach us via live chat, available 24 hours a day on the Sandibet platform, or through the FAQ us for privacy-related frequently asked questions.


Related FAQ Privacy Policy

Answers to the most frequently asked questions by Sandibet members about privacy and data security.

Yes, the security of your financial information is our top priority. All financial data is stored in a separate, strictly controlled server environment, protected by the same 256-bit SSL encryption used by leading banks. We do not store full credit or debit card numbers — only the last few digits are retained for verification purposes. All transactions are also processed through trusted, licensed payment processors, adding an additional layer of security.

Yes, you have the right to request the deletion of your personal data. However, certain limitations apply — financial transaction records must be retained for a minimum of 7 years as required by law, and data related to active investigations or unresolved disputes cannot be deleted until those matters are concluded. To submit a data deletion request, email [email protected] with the subject line "Data Deletion Request". We will verify your identity and process the request within 30 days.

sandibet only discloses data to authorities when required by a valid court order or an official request from a law enforcement agency with relevant jurisdiction. We do not voluntarily disclose data to any government or agency without a solid legal basis. Every such request will be reviewed by our legal team before any information is shared.

Enabling 2FA on your sandibet account is straightforward. Log in to your account, go to Account Settings, select the Security section, and follow the instructions to activate two-factor authentication. You can use an authenticator app such as Google Authenticator or receive OTP codes via SMS to your registered phone number. We strongly recommend enabling 2FA to protect your account from unauthorised access, especially if your password has been compromised.

sandibet does not share your personal data with third-party ad networks or external advertisers for targeted advertising purposes. We only use your data to send promotional communications related to sandibet's own offers and promotions, and only if you have consented to receive them during registration. You can opt out of these marketing communications at any time via the unsubscribe link in emails or through your account settings.

Platform that Trusted Malaysian Players

Your data is safe with us. Register a Sandibet account today and enjoy a secure, transparent, and enjoyable betting experience with full privacy protection.

256-bit SSL Encryption Data Not Sold 2FA Available
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